GDPR Policy

GDPR Policy

Last updated: 1 July 2018

1. Introduction

The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.

Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

DATA WE COLLECT

1.1 Data you provide to us

When you create an account; place an order; inquire about our products; request emails from us about our offerings; opt-in to marketing activities; follow us or submit information, via third-party social media platforms (e.g., Facebook,Instagram, Pinterest, etc.); enter a contest or participate in a loyalty program; or submit other information to us directly or through third-party services, you are asked to provide personal information that uniquely identifies you.

We collect the following types of personal information: your contact information (such as name, postal or email address, or phone number), username and password, payment information such as PayPal, credit or debit card details, shipping information (including the shipping address and phone number), purchase history, information you provide by interacting with us through social media.

You don’t have to provide any information that directly identifies you to browse our website. However, we will ask you to provide certain personal information as necessary to provide you with requested products and services, complete the relevant transaction, or, if you wish, to avail of special features or functions of our website.

Content Posted by You

We may provide you with the ability to rate or review products, or otherwise post content on our website our through our social media channels. Any comments or reviews that you provide are accessible to all users of the relevant platform and may be visible to others or collected by third-parties, so you should use discretion when posting information and you should not post personal information. If you do post personal information, you do so at your own risk.

1.2 Data we automatically get from you

We and our affiliates, analytics or service providers, and select businesses with whom we have marketing relationships, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather non-sensitive demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual or aggregate basis. Further information is contained below.

Analytics & Log Files.  

As is true of most websites, we gather certain information automatically and store it in log files. When you visit our websites, we automatically collect the following types of information: information about the device you use to access the Internet (such as the internet protocol (IP) address, internet service provider (ISP) or mobile carrier, proxy server, device type, browser and add-ons, and operating system), referring/exit pages, date/time stamps, information on your shopping behavior on our website (e.g., page views, paths you take through our websites, etc.), general geographic location information (e.g., country or city) that shows where you are when browsing our websites, and search terms that you enter to reach our websites or enter on our websites to find products. We utilize analytics services and log files to help us track the efficacy of our websites, help us learn more about our customers’ and visitors’ shopping behavior, and for troubleshooting and maintenance purposes. We may collect and summarize customer and visitor information in a non-personal, aggregate format for statistical and research purposes.

Cookies, Web Beacons and Other Similar Technologies.  

We use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Services and devices. For detailed information on the cookies we use, the purposes for which we use them, and how to disable them, see our Cookie Policy.

Social Media Features.

Some of our websites include social media features, such as the Facebook “Like” button and widgets, the “share this” widget, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on our websites. Your interactions with these features are governed by the privacy statement of the company providing it.

HOW YOUR DATA IS USED

Providing Direct Services

complete a sales transaction, including to process and track website orders;

provide products and services that you request;

Advertising and Marketing

send you email updates, newsletters, promotions;
manage your participation in events and sweepstakes;
communicate with you about our products and services, and to customize our communications with you, including by identifying preferences you provide to us;
publish customer testimonials;
analyze our marketing strategies and trends regarding your use of our website or social media channels;
facilitate your acceptance of offers made by our third-party marketing partners;
improve the effectiveness of our marketing campaigns; and/or
to send follow-up communications thanking you for your business or inquiring as to your satisfaction.

Administration

register and manage your account;
administer our loyalty program;

Security

protect against error, fraud, unauthorized transactions, claims and other liabilities;
manage exposure to risk from unauthorized users;
enforce the terms of use on our websites; and/or
comply with applicable legal mandates, our policies, or industry standards.

Customer Service Activities

provide customer service when you need help and/or to improve customer experiences;
provide status updates on your order;
provide information concerning product recalls or products you have purchased; and/or
enable you to communicate with us through social networks or other interactive media.

2.2 How we share your data

We do not rent or sell personal information to others. We may share information we collect with our business partners, advertising companies, and other third parties for the purposes described in this Privacy Policy

YOUR CHOICES

3.1 Rights to access and control your personal information

We provide many choices about the collection, use, and sharing of your data, from deleting or correcting data you include in your profile to advertising opt-outs and communication controls.

If you have registered for an account, you can access, review and manage many changes yourself via your customer account. Within your customer account settings, you can do things like update your profile information.
If you have not registered for an account, or the information you are seeking is not available within your customer account, you can contact us at info@dindoll.com.

For personal information that we have about you, you can request the following:

Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).

Change or Correct Data: If you have created an account on our website, you can edit some of your personal data through your customer account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.

Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., your personal data is inaccurate or unlawfully held).

Right to Access and/or Take Your Data  you may contact Dindoll Limited’s Data Protection Officer at [info@dindoll.com] to request a copy of your personal data and can ask for a copy of personal data be provided in machine-readable form. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us.

3.2 Opting out of communications

We offer you choices about how to manage how we communicate with you.

   Email. You may opt out of receiving marketing emails from us at any time by sending an email to info@dindoll.com or by clicking on the unsubscribe link in our emails. You will continue to receive service-related emails (e.g. order status).

Cookies.You may disable cookies in your Web browser, but doing so will impact the usability of the website. We may also use technologies, such as our own cookies, to provide you with personalized product recommendations.

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use only session cookies / only persistent cookies / both session and persistent cookies on our website.}

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

we use Google Analytics on our website to recognize a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyze the use of the website / administer the website / prevent fraud and improve the security of the website / personalize the website for each user / target advertisements which may be of particular interest to specific users / describe purpose(s)};

Most browsers allow you to refuse to accept cookies—for example:

in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;

in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then select “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

You can delete cookies already stored on your computer—for example:

in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );

in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and

in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”

Deleting cookies will have a negative impact on the usability of many websites.

Updating Your Profile

You may update or correct your personal information related to your account through your customer account on the store or by contacting Customer Support at info@dindoll.com. If you wish to request deletion of your personal information, then please contact us at info@dindoll.com. We will respond to requests within a reasonable timeframe. We retain and use your information as necessary to comply with our legal obligations, a contractual statute of limitations, resolution of disputes, and enforcement of our agreements. Please note that we may not be able to delete all of your data upon request depending on the reasons above and the nature of your interactions.

Contests

From time to time, we may provide you the opportunity to participate in contests, sweepstakes, surveys and/or other promotions on our website. If you participate, we will request certain personal information from you. Participation in these contests, sweepstakes, surveys and/or promotions is completely voluntary, and you, therefore, have a choice about whether or not to disclose this information. We may use a third-party service provider to conduct these surveys or contests; in those cases, that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personal data you provide through a contest, sweepstakes, survey and/or promotion with other third parties unless we give you prior notice and choice.

HOW WE PROTECT YOUR DATA

Security

We monitor and try to prevent security breaches. We implement appropriate security safeguards designed to protect your data. For example, electronic records are stored in secure, limited-access servers; electronic data is stored behind secured encryption access; we use technological tools like firewalls and passwords, and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information. We regularly monitor our systems for possible vulnerabilities and attacks, however, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, organizational, or managerial safeguards.

SSL Technology

Our website uses encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Lawful Bases for Processing

We will only collect and process personal data about you where we have lawful bases to do so. Lawful bases include consent (where you have given it), contractual necessity (where processing is necessary for the performance of a contract with you (e.g., to deliver Services you have requested)), and legitimate interests.  Where we process data based on consent, we will ask for your explicit affirmative consent. We will rely on legitimate interests as a basis for data processing only where the processing of your data is not overridden by your interests or fundamental rights and freedoms.

At any time, you can withdraw consent you have provided by managing your customer account or by contacting us as set forth below, but that will not affect the lawfulness of the processing of your personal data prior to such withdrawal.  Where we rely on legitimate interests, you have the right to object.

Minors

Our website is not intended for use by anyone under the age of 18. If you are under 18, please do not attempt to create an account or send any information about yourself to us, including your name, address, telephone number or email address. No one under the age of 18 may provide any personal information to us, and we do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18, please contact us immediately.

HOW TO CONTACT US

If you have questions about how we collect, store and use personal data, please contact us at the following:

Email: info@dindoll.com

Please remember that email sent over the Internet is not secure. If you send an email directly to us from your own email account, the contents will not be encrypted. Do not send sensitive information (like a credit card number) to us via unencrypted email. We are not responsible for any transmission by you of any personal information over the Internet.

1. International data transfers

Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.

Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.